Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. Ebay’s main protection for buyers is its Money Back Guarantee service. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. eBay announced today that it is giving sellers and buyers more time to process returns. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. ask eBay to step in and help. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. One life is all we have to live back—it’s that simple. However, in general, here are the protections available. You can count on hearing from us within Customer service is available seven days a week. Whatever you’re looking for, millions of No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. Some sellers offer free return shipping. soon as possible using their preferred covers your purchase price plus Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. You can drop the package off at the post office or schedule a pickup with the US Postal Service or designated carrier. A replacement is an item that is exactly the same as the original item was described in the listing. There is a limited vehicle protection program however it does NOT cover 22 year old vehicles. Need to resolve an issue? You'll get your money back. Breathe. Copyright © 1995-2020 eBay Inc. All Rights Reserved. payment methods must be used and all eligibility requirements and Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. 48 hours. It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. For more details on returns, click here. If you are not able to resolve an issue with a purchase directly with your seller and you request eBay to step in and help resolve an issue after the sale, a “request” is opened on your behalf. If the buyer escalates, then Ebay will step in and have you accept the item back to inspect, and you the seller pay for the shipping fees, customs, still have to pay Ebay final value fee, final value shipping fee, and ultimately refund the item cost as well as the shipping fees you paid in the first place. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). Something went wrong. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return shipping costs. The seller will also ship the replacement item within five business days of receiving your item. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. buy an item, check the seller’s return Once a request is closed, it’s not possible to open it again. Contact eBay within 30days of delivery and claim it doesn’t fit the description. For more details, click here. You'll see your anticipated refund amount. To this I received no reply. eBay money back guarantee. It's best to contact the seller directly if you have any questions about their return policy. It covers purchases paid with PayPal and most other electronic payment methods. I have read the policy and yes it clearly states digital goods are not covered but this isn't digital, part of … Mess with it. Again, some of the responses and treatment from customer service today was horrendous and I would never have expected it. It was shipped May 9 with an expected delivery date of May 12, but it is now 12 days late and I fear it is lost in the Postal Service. pre-purchase research and inspection). An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send … Follow these steps to get your refund. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. To review the estimated delivery time, go to My eBay and look up the item you ordered in your purchase history by clicking More actions > View order details. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. Whatever you’re buying—large or small, Sigh, sitting back now. If you've not received your refund after 6 business days, send the seller a message to discuss. The easiest way to initiate a return is through My eBay in purchased items. It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. You should inspect the vehicle in person, and pay cash. If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. undisclosed defects. International returns cannot be fully handled through the standard eBay returns process at this time. We will track the resolution and help if you ask us to step in. If you have a request that has been open for more than three business days, go to your open request in My eBay and click “Ask us to step in and help.”. It depends on the reason for the return and the seller's return policy. make a return. Certain transactions and article types such Ship the original item back to the seller within five business days of requesting the replacement. My eBay. If the seller provided you with tracking information that shows your item was delivered, please check the address you provided in your order details or ask a neighbor if he or she might have received the item meant for you. your purchase history on The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. Some business equipment categories are also excluded—though they may be covered by the eBay Business Equipment Purchase Protection. our site, and If the seller is paying for return shipping and the return is being handled through the standard returns process on eBay, you’ll automatically receive tracking information. Follow these steps to get your refund. Some types of items are excluded: vehicles, real estate, websites and businesses for … Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Select the reason for the return. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. contact us. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Next, pack the item carefully. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Before you Before you close the request, you should make sure it’s fully resolved—for example, that you received all refunds promised. In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. the program at no extra charge. For Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. You can read the policy in more detail here. For example, if you ordered a men’s blue shirt, size large, but you want a men’s blue shirt, size medium, ask the seller if he or she will do a direct exchange. You buy an item. You may only return multiple items if you purchased a multi-quantity item from the same transaction. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. In most cases, the seller will issue your refund within six business days after receiving the returned item. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. *In order to be protected by eBay Money Back Guarantee certain Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. If you haven't received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the "Ask the seller a question" feature next to the item in your purchase history. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. We want you to have a great shopping experience. It’s automatic and Your item’s arrival time depends on the shipping method you chose when you bought the item. content, industrial equipment or vouchers are not covered. Then reach out to the seller by opening up a return and requesting a refund. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. item in your purchase history, and For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. select the If you can't resolve the issue with the seller, you can ask eBay to step in and help. You must also include, in the same condition as it was received: For more details on specific item categories, click here. If a buyer returns something that is in deteriorated condition, you can withhold up to 50% of the refund as compensation. For more details, click here. 452 Views Message 2 of 10 there's no extra fee for coverage. If not, then you must initiate a return for each item individually. Have a question? original shipping on eligible purchases*. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. there's no extra fee for coverage. If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Follow these steps to PayPal offers a 180 day window for coverage of items that are not as described or not received. View cart for details. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. You’re automatically enrolled in full terms and conditions, read our eBay Money Back Guarantee To start a return, find the item in the purchase history section of My eBay. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. The eBay Money Back Guarantee is not a product warranty. Exchanges are not supported on eBay.com at this time, but you can ask the seller via My eBay to see if the seller may be willing to make an exchange instead of a refund. Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in My eBay. You can track the progress of your request and will be notified of the resolution. All sellers must advertise their return policy within eBay listings. business days, Half of it begged belief (please see some of the responses I pasted earlier). VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. It’s automatic and covers your purchase price plus. Our Vehicle Purchase Protection (VPP) covers up to How PayPal Works See how PayPal simplifies your life; PayPal App Pay in person, send money, and track activity; Buy and Shop A fast and secure way to buy online and in person; Send and Request Money Transfer to friends or get paid back; PayPal Credit and Cards Our credit, debit, prepaid cards, and PayPal Credit; Start Selling Get paid by customers and clients “We’re continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay … Our eBay Money Back Guarantee applies to virtually everything on our site, and. If an item hasn’t arrived or isn’t as If the estimated delivery time has already passed and you’ve double-checked the delivery details, contact the seller by selecting the “contact the seller” option in the more actions drop down menu under your purchase history.