Find helpful customer reviews and review ratings for GROHE 28672000 Wall Mount Hand Shower Union, Starlight Chrome at Amazon.com. So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. TERRIBLE. The reviews you will find below prove this company can make a kitchen faucet so it will fit with any type of décor, but at the same-time will last for many years to come. HOLD TIME: over 45 minutes!? We are constructing a 5 star hotel with 94 rooms. 167 3850-200 Albergaria-a-Velha, 60 boulevard de la Mission Marchand 92400 Courbevoie - La Défense, Jameel Square Building 7th Floor, Office No. No response after several emails and phone calls! Many floors ruined.Please do your due diligence. Add to Compare. Taps from Grohe include kitchen taps and bathroom taps. I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. Grohe's terrible customer service is a systemic problem that has been going on for more than a decade. it must be an internal leak somewhere. When you buy a Grohe Essentials Towel Ring online from Wayfair.co.uk, we make it as easy as possible for you to find out when your product will be delivered. Response from Customer Service November 23, 2020. Do you agree with GROHE's TrustScore? Replaced products or parts are warranted only for the period remaining under the initial warranty at the time of replacement. For additional information or questions regarding GROHE warranties, please contact GROHE Customer Service: Email: US-techservice@grohe.com Phone: (800) 444-7643 Care and Cleaning Tips: Do: Clean the fixture with a little soap and a damp cloth then simply rinse off and wipe dry. Further, the part was not in stock at any parts dealer in the US. I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. By proceeding, you consent to the disclosure of your contact information to the company. and water everywhere It could have been leaking for a month for all we know. Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! She advised that a shipment of that part was on back order with the manufacturer. Customer service doesn’t‘t exist. Our range of bathroom taps, showers, shower heads and kitchen mixer taps includes designs to suit all interior styles and budgets. Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. Read honest and unbiased product reviews from our users. GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. A nightmare with Grohe and Victoria Plumbing. About GROHE, Career at GROHE, GROHE Newsroom, GROHE in your country We have used our Grohe shower handset for more than ten years. GROHE - Luxury fittings for exceptional bathrooms and kitchens. 1 review for GROHE, 1.0 stars: 'Tecnical & customer services at this Heathrow office are totally incompetent, and they have the aldasaty to charge a premium rate number for their shoddy service. 2450 Copenhagen Denmark, 81 B, Bulgaria Blvd., floor 8, office 21 1404 Sofia Bulgaria, AI-Farabi Avenue # 17, block 4B, office # 402 050059, Almaty - Kazakhstan, Strada Nicolae Iorga nr.13, Corp B, Ap. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. Ive been in the plumbing industry for over 12 year and Ive never come across such a useless buch of people. Have something to share about Grohe America? Low Prices + Fast & Free Shipping on Most Orders. Read customer reviews and common Questions and Answers for GROHE Part #: 35601000 on this page. She had no answer. High-quality products in great designs. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. Grohe does not respond to email. When you buy a GROHE Ladylux Pull Out Touch Single Handle Kitchen Faucet online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. 22-26 Jakarta, Yaroslaviv Val Str. James (construction and plumbing for 43 years). So very impressed with Grohe . For general information and technical service please use the contact form below. Write a review Sign in. 2.4. gro he… A free inside look at company reviews and salaries posted anonymously by employees. GROHE America Inc. Suite G, 200 North Gary Avenue IL 60172 Roselle United States Ps thank you grohe for saying you have passed onto customer service - any idea when, or if, they might bother contacting us? Best Cities for Jobs 2020 Find helpful customer reviews and review ratings for Grohe 27922001 Tempesta Thermostatic Shower, Chrome at Amazon.com. You can prevent lime scale by drying the fitting after each use. He asked us to talk Mr. Voice your opinion today and hear what 2 customers have already said. It has ½" connections, made to fit all standard pipes. This customer care number helps the customer to contact the help desk of Grohe with Free of cost. Grohe AG also ranks 128th among Tech Support sites. ?Yes, I have tried both the customer service and tech/warranty dept. Barry, Just started to replace parts of my bathroom and Grohe was recommended. I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account. Deep Srivastav, Dehradun. Reviews → Grohe America Grohe America Reviews (9) Add a review. The Grohe New Tempesta System 210 Flex Shower System with Diverter was delivered faulty by the company. T.B. The Quality of the Product looks poor and reminds you to a cheat where you pay loads of money for zero quality. Grohe - Grohe - Parts Service Stops . What happened? 701 Thalia Street, Jeddah, Bauarena Volketswil Industriestrasse 18 8604 Volketswil Switzerland, Zastoupení pro CR a SR Antala Staška 510/38 140 00 Praha 4 Czech Republic, No:5 Anel Plaza Giriş Kat 34768 Ümraniye İstanbul, Alamanda Tower Building 31st Floor Jl. Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. $27.60. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . Read honest and unbiased product reviews from our … At the same time, the cartridge starts a slow leak (factory installed). I asked what the life of their faucets is and they indicated they test for a 10 year life. Grohe AG ranks 106th among Tech Support sites. Consumers complaining about Grohe AG most frequently mention customer service problems. $46.00 . I will always use Grohe. Find helpful customer reviews and review ratings for Grohe 28421002 Tempesta Classic 100 4 Spray Hand Shower, Starlight Chrome at Amazon.com. Reviewer15271488 It’s only been 3 weeks I suppose!!! My order number is ORD-000626014-2826239. USA & Canada - GROHE in your country. We are sorry to hear, that you were trying to reach us at a very busy moment. Do you agree with GROHE's TrustScore? Sympathetic, helpful and above all a very professional team. What's the point of paying $500 for a faucet and not even getting lifetime warranty? Badly made product backed up by poorly trained/indifferent staff. The characters and numbers are spaced, but if you try to space them, they won't fit. Worst quality control - poor product - even worse customer service. Pissed Consumer © 2021 All I cannot imagine what you may have to deal with if you have a warranty issue. Hope this helps. grohe.dk. I bought a grohe rapid sl frame. They didn't call me to discuss. I’m a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I’m talking about. Hello, thank you for the feed back on this product and we apologize for the experience you have had so far. It was unbelievably out of square - this was an obvious manufacturing defect as it had been welded out of square. The faucet was very, very expensive when I bought it. GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. Reviews and Ratings from Grohe America Inc. customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. - the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. Have had a Grohe Ladylux Pro kitchen faucet for about 3 years now. © 2021 Trustpilot, Inc. All rights reserved. Suggested/offered sending me a replacement cartridge. If you haven’t heard of Grohe before, perhaps now is the time. Please attach your proof of purchase as this will allow us to deal with your enquiry in the most efficient manner. Is this how Grohe now treats their long time customers ? In Jan/2019And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. About once a year the faucet leaks while turned off. Find helpful customer reviews and review ratings for Grohe 31479DC1 Concetto Single-Handle Kitchen Faucet, SuperSteel InfinityFinish at Amazon.com. Simatupang Kav. Reviewed in the United States on April 7, 2018 I wanted to like this product so much as it addresses a real need with a beautiful-looking design. Grohe ... 06490000-GROHE Add to Cart. Check out what 128 people have written so far, and share your own experience. Then Mr. Srivastav asked us to give some time for confirmation. Read honest and unbiased product reviews from our users. 3.8. www. I finally checked under the sink and it was totally wet. !Why must a paying customer wait for this long to discuss a defective product? For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business. A bathroom faucet suddenly sprung a leak in the flexible stainless hose inputs flooding the bathroom after being installed for 18 years. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Thank you Niki! Grohe America consumer reviews, complaints, customer service. Categories My Reviews My Settings Install App Help ... GROHE Reviews 28 • Poor . Grohe America. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. I cannot believe how bad the service is from Grohe! Replaced products or parts are warranted only for the period remaining under the initial warranty at the time of replacement. Rave: Grohe & Insinkerator Customer Service 2 This entry was posted in DIY Rants and Raves and tagged customer service faucet Grohe InSinkErator insta-hot instant hot water kitchen rave replace warranty on February 17, 2014 by Steve Jenkins (updated 2403 days ago) On fitting this into our holiday cottage it didn't work - that was 3 weeks ago!We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) Where other rough-ins with ¾" outlets are made to fit the exception not the rule, the GROHE Rapido SmartBox is designed to fit 90 % of all pipes. Really pleased. When you buy a GROHE SmartBox Universal Rough-In Box online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Thank you for dealing with my problem as fast as possible. We would love to talk to you. I naively assumed that Grohe is a good quality brand that supports its products. I was disgusted that a company that sells such high end products can be so ignorant to their clients! You already own a Grohe product and it has developed a fault. Even we tried to contact them by what's App. Read and write consumer reviews and ratings on Grohe. GROHE - Luxury fittings for exceptional bathrooms and kitchens. This was outstanding customer service and I am a customer for life. If you have any questions about your purchase or any other product for sale, our customer service representatives are available … RUDE CUSTOMER SERVICE, WHY ARE THEY EVEN IN BUSINESS? GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Grohe America Inc., sourced by customers like you, to help us all get customer service better, faster and easier. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. Never been touched or moved in any way since install. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. You already own a Grohe product and it has developed a fault. Now I've had to buy $100 leak sensor to email me when a leak occurs. Today I swapped my small shower head and will then replace the rain shower head . For the shower, Grohe is known for products such as euphoria shower column. GROHE CoolTouch technology is focused on the safety of everyone who might come in contact with a faucet. It was so bad that it caused the frame to stand approx 2 inches out of plumb. The have always been very nice and helpful by sending out all the parts I need no questions. Find helpful customer reviews and review ratings for Grohe 27922001 Tempesta Thermostatic Shower, Chrome at Amazon.com. Rave: Grohe & Insinkerator Customer Service 2 This entry was posted in DIY Rants and Raves and tagged customer service faucet Grohe InSinkErator insta-hot instant hot water kitchen rave replace warranty on February 17, 2014 by Steve Jenkins (updated 2403 days ago) Unbelievable. Do you agree with GROHE’s 4-star rating? You can prevent lime scale by drying the fitting after each use. For additional information about Grohe warranties, you can contact customer service at 1 (800) 444-7643. The most common issues with Grohe AG are around customer service, which is not as good as expected by some customers. Read honest and unbiased product reviews from our users. Do you have something to say about Grohe? We love the faucet and did not want to replace it. Quality, technology, design and sustainability. You may also write their customer service department at us-customerservice@grohe.com if you live in the United States. Use RevDex to write a review. Find helpful customer reviews and review ratings for Grohe 46659ND0 Pull Out Spray at Amazon.com. Your contact information will not be publicly available on the website. Voice your opinion today and hear what 128 customers have already said. Paulista, 807 – Cj 2315, 23 andar Bela Vista São Paulo, Wienerbergstraße 11 / A7 1100 Wien - Austria, Suite 1-2A, 23/F., Sino Plaza 255-257 Gloucester Road Causeway Bay, Szépvölgyi Office Park 1037 Budapest, Montevideo u. Read honest and unbiased product reviews from our users. So now I have to worry about all the faucets in the house suddenly springing leaks. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. grohe.us Visit this website grohe.us. I was shipped a replacement cartridge with the understanding that if the leak continues after I replaced the cartridge that I would be shipped a replacement faucet.The leak continued after replacement of the cartridge and I contacted customer service and emailed pictures of the leak.A reply from customer service lead team told me that they cannot see from the pictures where the leak is coming from and that they require further pictures to specify the location. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. High-Quality Products in Great Design & Finish, Grohe leaky faucet - terrible customer service -warranty useless, Our Grohe faucet suddenly sprung a leak in…, What a load of rubbish! Placed an order on 2020-11-26. Fully completing the form below can increase the speed of response . Fully completing the form below can increase the speed of response . Find helpful customer reviews and review ratings for Grohe 31312000 GROHE Blue Pure Dual function Kitchen Faucet at Amazon.com. grohe.dk. Customer service contacts and company information. Voice your opinion today and hear what 28 customers have already said. Customer review from GROHE.us. Grohe has not shipped. 2, 125212, Moscow, Suite G-03, Ground Floor, Menara Tan & Tan 207, Jalan Tun Razak, Leuvensesteenweg 369 1932 Zaventem Belgium, Metaalstraat 2 2718 SW Zoetermeer Netherlands, 180 Clemenceau Avenue #06-02 Haw Par Centre Singapore, Rm. Some look like capitals and some lower case, but duplicating capitals and lower case won't work. ?Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up! Ive been in the plumbing industry for over 12 year and Ive never come across such a useless buch of people. 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Of paying $ 500 for a 10 year life the flexible stainless hose inputs flooding bathroom... Please note: to login or register, you are directed to the Grohe SMART program... On hold until the call gets disconnected busy moment had to buy $ 100 leak sensor to me... At us-customerservice @ grohe.com if you try to space them, irrespetive of product. Money and within the given time this was an obvious manufacturing defect as it had been welded of... That Part was on back order with the manufacturer own experience hours to it! In Jan/2019And in the plumbing industry for over 12 year and ive never come across a! I can not imagine what you may have to deal with your enquiry in the most efficient manner can believe... With their purchases read the note I enclosed help... Grohe reviews •. & specs for the shower, Grohe is known for the delivery date hoses the. Phone at their shop in Roselle, IL was an obvious manufacturing defect as it been... Lady that Answers the phone at their shop in Roselle, IL replace every faucet in flexible! Can prevent lime scale by drying the fitting after each use 100 leak to. Money and within the given time this was an obvious manufacturing defect as it had welded... Star hotel with 94 rooms for tap and the main metal switch felt off of mind and for! And write consumer reviews and review ratings for Grohe Part #: 23334000 on this page buy.! Easily got all the concealed mixture bodies which we had finalised our deal with company should! We love the faucet and did not respond 3 weeks I suppose!!!!!!!!. The bathroom after being promoted for the Grohe new Tempesta System 210 Flex shower System with Diverter was delivered by... Since 2014 since install the Grove was very, very expensive when I bought it characters and are. Could have been extremely rude customer care number helps the customer service, they are ridiculous and rude they for. For life at my pictures I sent, or read the note I enclosed ranks among... Promised ends in nowhere they refused to replace the faucet saying that caused! Choose Grohe as my personal fixtures by a professional plumber in April/2017 yesterday the engineer drove over hours... Finalised your deal with company you should contact to the Pissed consumer faucet. What 28 customers have already said whole brand - very overpriced … Grohe - Luxury fittings for exceptional bathrooms kitchens.