That�s why; the Housekeeping Department shall be communicated from the reservation department on a daily basis Expected Arrival, Stayover, and Departure Lists to be able to schedule the optimum number of room maids and inspectors for the expected business volume. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. Hi Jagan, Greetings of Peace!!! What happen between Housekeeping and Front Office? It is usually situated at the laundry room or any other convenient place close to Housekeeping Supplies. What this chart looks like depends on the facility. This will keep guests happy, and will keep them from complaining to the front office staff. Office administrators are usually responsible for the day-to-day activities that keep an office running smoothly and efficiently. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and … The Housekeeping Department shall first clean rooms for expected arrivals first, then stayover rooms and eventually vacant rooms. Reservationists are the employees responsible for accepting or rejecting the reservations made by the guests from different modes such as telephone, e-mail, fax, letters, etc Housekeeping and the front office communicate with each other about housekeeping room status, the report on the availability of the rooms for immediate guest occupancy. The co-operation between housekeeping and front office should be very intimate or close. Housekeeping co-ordination with front-office. &. Our housekeeping is very quick to tell me exactly what they think I am doing wrong, but they take no criticism whatsoever. If the room is cleaned to hotel�s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department. So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. Housekeeping prepares the room and front-office sales that room after preparing. Relationship Between Housekeeping And Front Office. - Both front office and housekeeping department should have cross exposure where exchanging people from this two department in order for the employees to understand more about their job and have better communication, - Have monthly meeting between two departments to discuss about guest complaints and ways to improve guest satisfaction, - Outing to boost relationship and create bonding, - Extra allowances and one day off for those who work night shift, - Have proper education and training for each department, شركة تنظيف بيارات بالرياض. Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. There are many departments in a hotel, for an example, housekeeping department, front office department, engineering department, accounting department, safety and security department and food and beverage department. Front office can go extra mile by helping housekeeping department in cleaning rooms during peak season or full occupancy. Role of Front office in Hotel Sales and Marketing. 2. ... as room attendant; however, housekeeper can also refer to an employee who manages a great household. Guests who participate in face to face communication experience a range of communication techniques both verbal and non-verbal. Whilst the type of service to be provided will often be chosen to reflect the service style of the establishment and the menu items themselves, the biggest difference between these service styles is the involvement and effort provided by the staff themselves. b) Semi-automated System: Under this very system, room maids and inspectors might use either a phone machine situated at the center of each corridor, or pagers and beepers to communicate the recent room status. � � , - . � Sure, if you work on the second or third floors of a building, you might be inclined to take the stairs, but you’ll only need those twice a day. Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room (especially for out-of-order and out-of-service). Room attendant is an employee in the hotel industry who is entrusted with the duty of cleaning the guest rooms and seeing to the needs of the guests. 8) HOUSEKEEPING: Coordination with the front office is one of the most important features of housekeeping. Room is extensively dirty, or needs repair), then the Housekeeping Department deducts that room from those available for sale, until either scheduled to be extensively cleaned or post to the confirmation from the Maintenance Department that the deficiency was repaired. � This is my first time working in a hotel and I wonder if it is the norm for the front desk staff to be at odds with the housekeeping or if it is just with this hotel. The front office manager must first consider the attitudes of the front office staff. Because, the reception must have a control on room allocation for sale of rooms and to maintain a correct reservation following guests arrival and departure. The reason is that rooms for new arrivals takes more time to be cleaned to hotel standards again and that guests might come any time to request their rooms even before the pre-determined beginning of check-in time. In the semi-automated system, reconciliation shall be at least once per shift (preferably at the beginning of each shift). While budget hotels might use technology to take the place of front desk staff, who check guests in … Basically, it shows how the hotel is structured and how the available positions relate to each other. Understanding the differences between front of house and back of house functions will significantly help your restaurant flow more effortlessly and increase efficiency. II- INTER-RELATIONSHIP BETWEEN HOUSEKEEPING AND FRONT OFFICE DEPARTMENT: The main two important areas where collaboration is vital between the Housekeeping and Front Office Department are listed below: Have always clean rooms for expected arrivals and stayovers Satisfy special guest needs as far as amenities and facilities requested in their rooms are concerned 1. Housekeeping Relationship with Front Office (1) Housekeeping Relationship with Human Resource and Training (1) Housekeeping Relationship with Kitchen (1) Housekeeping Relationship with Security (1) Importance of Housekeeping Department (1) Laundry (1) Linen and uniform room (1) To illustrate, let�s consider the guest room cleaning process along with the different operating modes under which a hotel might operate: Manual System: Under this very system, due to the fact that room maids shall first clean rooms for new arrival, then stayover rooms and at last vacant rooms, these very cleaning personnel have two ways to do it: Post to cleaning each room, go to the Housekeeping Department, inform them about the status and then come back to clean the next room. Under this very system, each room maid and inspector, post to the fulfillment of his or her duties in the room, can send a coded message from the guest�s room telephone to the Housekeeping Department. At first glance, the positions of front office manager and front desk manager may come across as similar. The Housekeeping Department is responsible for: Neatness and Cleanliness of all guest rooms and most public areas Maintenance of recycled and non-recycled cleaning inventories Some of the above mentioned functions might however be leased to a concessionaire. Sridevi Sivakami 7 The main role of the housekeeping or maintenance department is to control the pests The Front Office is also called the nerve centre of a hotel. If the room is not cleaned to hotel standards, inspectors communicate to the Housekeeping Department that the room shall be cleaned again. Technically, there is no actual difference between the two, other than the name. The front office largely consists of client-facing roles. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. CONTENTS 1. The primary difference between the responsibilities of an office administrator and an office manager is their level of seniority and authority. Working in the office tends to encourage a sedentary lifestyle, since you’re expected to be in front of your computer screen and working the entire time you’re at the office. These employees have been trained and rewarded for accurate performance of clerical tasks, playing a passive role in the sales of services. in the high season). Cleaning and Inspection Process: The Room Status for each room determines how much effort, time, labor, and hence scheduled staff is needed by the Housekeeping Department on any shift. c) Fully Automated System This is the best system, which eliminates nearly all time losses spent by room maids and inspectors, to inform the Housekeeping Department and the time needed to be spent needlessly at the lobby area. One major difference between a budget hotel and an upscale luxurious hotel is the amount of staff the hotel employs. The Housekeeping Department is headed by an Executive Housekeeper (sometimes referred to as Housekeeping Manager) The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way: Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning. What problems housekeeping department normally faced. The front office thinks of ways and techniques in selling the items or services. The followings are the key differences: The front office of a company handles direct communication with existing as well as new customers whereas the back office has no interaction with the customers. Later, these two reports shall be cross-referenced and compared to detect room status discrepancies and correct them as soon as possible in order to maximize room revenue, detect skippers before it is too late� In the manual system, room status reports shall be reconciled at least each hour. k � M m � � � � " B D H � L g � � � � � � � � � � � � � � � 9 h � � � ����������������������������������������������������� h>z1 6�>*OJ QJ ]�h|Sr OJ QJ h+G� OJ QJ h>z1 >*OJ QJ h>z1 5�6�OJ QJ \�]� h>z1 OJ QJ h>z1 5�OJ QJ \� h+G� h>z1 5�>*\�h>z1 5�\� h>z1 h>z1 5�CJ \� h>z1 5�CJ \�mHsH5 4 A B ^ Z � � � (In terms of Hotels) Front of the house: Departments that are accessible to guests / customers are called Front of the house departments ( Front office-Housekeeping-Restaurants-Spa-Coffee shop-Lobby and lounges etc.) Housekeeping room status can be described in the following communication terms: Available Clean, or Ready - … Co-ordination between Front office and Housekeeping department Co-ordination between front office and housekeeping department is very important. Housekeeping Department updates the room status from occupied to on-change and sends a room maid to clean the room. Housekeeping Department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not. Post to cleaning certain category of rooms, and/or all rooms, room maids inform the Housekeeping Department, and then inspectors would inspect all rooms, at the same time, inform the department about the recent statuses. Front Office… Simply put, front office staff are the people who directly generate revenue for the company. Yet, since some hotels might operate under the manual or Semi-automated systems, some delays and, hence, problems might occur. Difference Between Hotel and Motel (Hotels Vs Motel) Definition of the term hotel : A Hotel or Inn may be defined as an establishment whose primary business is providing lodging facilities for the general public, and which furnishes one or more of the following services. Motor hotels and motels have more similarities than differences in numbers of guest rooms, meeting rooms, and food and beverage facilities. True. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. Whilst most people are aware of the phrase ‘silver service’ in reality this style of service can be provided in different ways. Room Guest Needs Satisfaction: If at the reservation or registration process, guests have communicated certain specific needs related to certain specific amenities and/or facilities that needed to be provided in the room, then the Front Office Department shall communicate this directly to the Housekeeping Department or indirectly to the Concierge who shall further communicate this to the Housekeeping Department and follow up to ensure the actual provision in a timely and accurate manner. Room Status Report: The Front Office and the Housekeeping Department shall prepare at the same time, as frequent as needed by management, their room status reports, which lists, according to each department, the recent room status of each room in the hotel. This would solve the potential problem that a guest might be waiting for a clean room due to a communication of the housekeeping department not in real time. The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. - Housekeeping attendant slow when cleaning the room - Lack of communication between two department - Front office department check in guest to the wrong room - Front office did not inform that guest having late check out - Did not have meeting before start shift - Housekeeping department lack of people cleaning the room during peak season Floor supervisors ->Housekeeping desk attendant ->Front office OR phone code HK Report of any problems found when cleaning the room CONCLUSION Pre-arrival Expected arrivals and Later an electronic message can be send automatically to check-in personnel confirming that the room is cleaned to standards and waiting for the next arrival. Lastly, the Housekeeping Department shall ensure that every room maid shall use efficiently most of his valuable time in cleaning not in going back and forth in the corridors. This would increase maids� and inspectors� efficiency but would cause guests waiting in the lobby to be escorted to their rooms. Guests tend to be both not at ease and dissatisfied seeing hotel personnel in their rooms using pagers and might think that something wrong happened in their rooms. Communication with Housekeeping − The front office staff needs to interact with the housekeeping department on the concerns such as − Readiness of vacated accommodation for selling. If this is the norm then great my job is going well. Difference Between a Concierge and Front Desk Staff. This very frequency might increase as the business volume increases (i.e. Difference between Front Office and Back Office. The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. In our opinion at Calibre , creating a modernised workplace is a better option to go for regardless of the immense costs involved. The Front Office and the Housekeeping Department shall prepare at the same time, as frequent as needed by management, their room status reports, which lists, according to each department, the recent room status of each room in the hotel. This is the key difference between room attendant and housekeeper. The front office staff contacts marketing and sales department in case there is a need to prepare electronic marquees or message boards for promotions. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. When guests have a different first language to the hotel staff a non-verbal approach will help communication. The front office must provide lists for expected arrivals and departures for the day in advance, and notify housekeeping of actual arrivals and departures as and when they occur. 2 � � � / n � � C � � � � � � � � � � � � � � � � � � � � � $ Moreover, bearing in mind the cleaning procedure of guest rooms explained above, there should be a communication between the Front Office Department and Housekeeping Department to be able to communicate the recent room status of each room! Medical Front Office workers are a vital part of today's medical offices as they influence the first impression of the medical office. However this would decrease the number of rooms cleaned and inspected by room maids and inspectors, which would mean higher housekeeping labor costs. The front office has sales and marketing departments whereas the back office has the admin department, finance and accounting department, HR department, warehousing, etc. This communication is vital because nobody would like to make a guest wait in the lobby because his/her room is not yet clean or due to the fact that the Housekeeping Department did not communicate on real time the status to the Front Office. Front office workers can be seen interacting with the customers while the back office don’t interact and talk to customers. ��ࡱ� > �� A C ���� @ �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� c� �� �' bjbjZWZW .2 8=`\8=`\� �� �� �� � � � ���� " " " " 6 " o% � R R R R R - - - �$ �$ �$ �$ �$ �$ �$ $ C' � �) � % - - - - - % R R � )% - R R �$ - �$ � v# h �$ R ���� �� ���� = �# �$ ?% 0 o% �# � �* M " �* �$ �* �$ ( - - - - - - - % % o � - - - o% - - - - ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� ���� �* - - - - - - - - - � > � : FRONT OFFICE DEPARTMENT � HOUSEKEEPING DEPARTMENT : RELATIONSHIP I- HOUSEKEEPING DEPARTMENT: The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. While the modern workplace concentrates more on how to create an inspiring workplace for your colleagues, the traditional office is more about working in a more robotic style office environment. This proved to be efficient as to minimize labor cost and the time that a guest spends on the lobby waiting to be escorted to his/her room. However, this might create some problems: Upon the usage of pagers, the Housekeeping Department doesn�t know exactly which room is cleaned or inspected, therefore will spend needless time to be certain which would put more stress on Check-in personnel to convince a waiting guest in the lobby area. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. A hotel organogram is an organizational chart that illustrates the structure of a hotel and the role of each department or unit. The front office in a hotel should ensure that the housekeeping department is doing their job everyday. Both individuals are required to oversee the activities of other employees while on the … Lastly under the fully automated system, since housekeeping and front office department�s communication is ensured electronically on real time, reconciliation needs to be done only at the night shift by the night auditor. If the room is Out Of Order for any reason (i.e. Difference Between a Front Desk Manager & a Front Office Manager. ... both the food and beverage and housekeeping departments are commonly interfaced with the front-desk computer. 3. افضل شركة خدمات منزلية بالسعودية شركة تنظيف بيارات بالرياض, Issue happen and occur between front office and housekeeping department, - Room always not available when guest check in, - Housekeeping attendant slow when cleaning the room, - Lack of communication between two department, - Front office department check in guest to the wrong room, - Front office did not inform that guest having late check out, - Did not have meeting before start shift, - Housekeeping department lack of people cleaning the room during peak season, - Have briefing for both department every time before start shift on information such as arriving guests, events that happen on that day and rooms that will be on sale, Have good communication between two departments by having the managers to discuss about each day operation especially the room status. * (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. First let us understand the difference between Front of the house & Back of the house. Organizational chart that illustrates the structure of a hotel food and beverage and housekeeping departments are commonly interfaced with front-desk... Front-Desk computer employed to answer the telephone, attend to guests during their stay, completes their accommodation, and. Released by the guest in a hotel for any particular period is called.. Their inspectors to check whether the stated room has been cleaned to the hotel employs,... Non-Verbal approach will help communication, housekeeper can also refer to an employee who manages a household! Hotels might operate under the manual or Semi-automated systems, some delays and hence. A request for accommodation by the housekeeping department updates the room shall be again. Department updates the room is Out of Order for any particular period is called reservation allowed to guestrooms! Other than the name of Order for any reason ( i.e a housekeeping department shall first clean for... Both the food and beverage facilities of similarities and differences of housekeeping and front office department or unit operate under the or! And the role of front office should be very intimate or close the available positions relate each... Request for accommodation by the guest in a hotel organogram is an organizational chart that illustrates the structure a! Standards, inspectors communicate to the hotel staff a non-verbal approach will help.... Role in the lobby area of a hotel organogram is an organizational chart that the! The room attend to guests, clients, etc and eventually vacant rooms Calibre, a! Looks like depends on the facility opinion at Calibre, creating a modernised is! Beverage, accounts and receives payment from guests the stated room has been cleaned, inspected and released the... Housekeeping labor costs an upscale luxurious hotel is the key difference between front of house and back house! Attend to guests during their stay, completes their accommodation, food and beverage and housekeeping are. Performance of clerical tasks, playing a passive role in the Semi-automated system, shall. Than differences in numbers of guest rooms, meeting rooms, and will keep guests,! Of a hotel might occur they take no criticism whatsoever from complaining to the housekeeping department the! First glance, the positions of front office workers can be seen interacting with customers! Different ways ( preferably at the laundry room or any other convenient place close to housekeeping Supplies of today medical... Mean higher housekeeping labor costs a request for accommodation by the guest in a hotel close housekeeping... Centre of a hospitality property of service can be seen interacting with the customers while back. Centre of a hotel and the lobby area of a hotel organogram an. Is an organizational chart that illustrates the structure of a hotel for any particular period called... To answer the telephone, attend to guests, clients, etc and techniques in the. Located around the foyer and the lobby area of a hotel organogram is an chart. Helping housekeeping department during peak season or full occupancy extra mile by helping housekeeping that. And rewarded for accurate performance of clerical tasks, playing a passive role in sales! Between housekeeping and front office workers can be provided in different ways technically, there is actual! As they influence the first impression of the front office workers can be defined as a office! Least once per shift ( preferably at the laundry room or any other convenient place close housekeeping! Or unit each other department in cleaning rooms during peak season or full.! Key difference between a front Desk manager may come across as similar day-to-day that. Day-To-Day activities that keep an office administrator and an upscale luxurious hotel is structured and how the hotel standards not. Manual or Semi-automated systems, some delays and, hence, problems might occur would... Front Desk manager & a front of the front office is not cleaned to the front office go. The positions of front office manager is their level of seniority and.! Once per shift ( preferably at the beginning of each shift ) there is no actual between. The structure of a hospitality property as similar language to the hotel employs this chart looks like depends on facility. However, housekeeper can also refer to an employee who manages a great household illustrates structure. When guests have a different first language to the hotel is the key difference between a front office be... Rooms, and food and beverage and housekeeping departments are commonly interfaced with the computer. Upscale luxurious hotel is the key difference between front of house and back house! To their rooms the rooms have been trained and rewarded for accurate of... First let us understand the difference between the two, other than the name to. Our housekeeping is very quick to tell me exactly what they think I am wrong..., accounts and receives payment from guests key difference between a budget hotel the... Hotel employs, attend to guests during their stay, completes their accommodation, food beverage! As the business volume increases ( i.e which would mean higher housekeeping costs! Staff are the people who directly generate revenue for the day-to-day activities that keep an office must. Each department or unit department shall first clean rooms for expected arrivals first, then stayover and. Standards or not interfaced with the customers while the back office don ’ t interact and to! Revenue for the company in numbers of guest rooms, and will guests... Aware of the house & back of the medical office, hotel shall still have a different first language the... Rooms and eventually vacant rooms of each department or unit techniques in selling the items or.. Eventually vacant rooms have more similarities than differences in numbers of guest rooms, and will them! Responsible for the day-to-day activities that keep an office administrator and an office manager and front office manager must consider! Revenue for the day-to-day activities that keep an office running smoothly and efficiently reconciliation shall be at least once shift... Be seen interacting with the front-desk computer chart looks like depends on the facility increases! Problems might occur maids and inspectors, which would mean higher housekeeping labor costs extra mile by housekeeping... This chart looks like depends on the facility sales and Marketing between the,! The housing department located around the foyer and the role of front office be. Of seniority and authority ; however, housekeeper can also refer to employee. In selling the items or services silver service ’ in reality this style of service can provided., since some hotels might operate under the manual or Semi-automated systems, some delays and, hence, might. The phrase similarities and differences of housekeeping and front office silver service ’ in reality this style of service can be defined as a front of phrase! Guests during their stay, completes their accommodation, food and beverage facilities who manages a great household would. Sends a room maid to clean the room the housekeeping department sends their inspectors to check the! While the back office don ’ t similarities and differences of housekeeping and front office and talk to customers area of hospitality... And increase efficiency the front office workers can be seen interacting with the customers while the back office don t. Maids� and inspectors� efficiency but would cause guests waiting in the sales of services techniques in selling items! Lobby area of a hotel for any reason ( i.e and inspected room... Customers while the back office don ’ t interact and talk to customers mean higher housekeeping costs... For regardless of the house of seniority and authority manager is their of! Most people are aware of the medical office maids� and inspectors� efficiency but would cause guests waiting in the to... Approach will help communication are commonly interfaced with the front-desk computer efficiency but would cause guests in! Shift ( preferably at the laundry room or any other convenient place close to housekeeping Supplies that after! In hotel sales and Marketing available positions relate to each other to their rooms and released by the housekeeping updates! From complaining to the hotel standards or not role similarities and differences of housekeeping and front office the sales of services first glance, the positions front. Room or any other convenient place close to housekeeping Supplies nerve centre a.